How can we help?
Answers to the questions we hear most, and a human at the end of an email for everything else.
Talk to a human
We read everything and usually reply within two business days.
Common questions
When does the daily puzzle reset?
A new Daily Jix and Daily Jox arrive together at midnight in your device's local time zone. Each game keeps its own completion and streak.
How do streaks and levels work?
Finish Daily Jix, all four rounds and the Final, to grow your Jix streak. Find every target in Daily Jox to grow your Jox streak. Missing a day resets that game's streak, but your solved count and level are kept. Every player starts at White Level and climbs from there.
How do Daily Jix clues work?
After 30 seconds on an unsolved row, the clue button appears. Tap it to check how many letters are already in the right position; matching letters glow yellow. The clue becomes available again after 10 seconds while the row remains unsolved.
How do I play Jox?
Drag through adjacent letters to trace one of the target words listed below the grid. Paths can move horizontally, vertically, or diagonally and may bend. A cell cannot be used twice in the same word, and only listed targets count.
How does the Jox clue work?
Tap the lightbulb during a Jox puzzle to highlight the starting cell of one remaining target word. The yellow glow lasts briefly and leaves the rest of the path for you to find.
Where are the Starter Collections?
Open Collections, then choose Starter or Starter Jox. Each contains 100 puzzles and can be unlocked for free. Later puzzles unlock in sequence as you complete the collection.
I'm not getting daily reminders
Open Jix > Settings and turn Daily Notifications on. iOS will ask for notification permission the first time. If you previously declined, enable notifications for Jix in the iOS Settings app under Notifications.
No sound or haptics?
Check Settings in Jix first. Sound and Haptics have their own toggles. For sound, also make sure your iPhone isn't in Silent mode and the volume is up.
Will my progress move to a new iPhone?
Your progress is stored on your device and included in your iPhone backup, so restoring from a backup brings it along. A fresh install starts fresh.
How do I report a bug or suggest a feature?
Email ddappshelp@proton.me with a short description; a screenshot helps a lot. Include your iPhone model and iOS version if it's a bug.