How can we help?
Answers to the questions we hear most — and a human at the end of an email for everything else.
Talk to a human
We read everything and usually reply within two business days.
Common questions
When does the daily puzzle reset?
A new puzzle arrives every day at midnight in your device's local time zone. Your streak continues as long as you finish the puzzle before the next one arrives.
How do streaks and levels work?
Finish the daily puzzle — all four rounds and the Final — to add a day to your streak. Miss a day and the streak resets, but your solved count and level are kept. Every player starts at White Level and climbs from there.
I'm not getting daily reminders
Open Jix → Settings and turn Daily Notifications on. iOS will ask for notification permission the first time — if you previously declined, enable notifications for Jix in the iOS Settings app under Notifications.
No sound or haptics?
Check Settings in Jix first — both Sound and Haptics have their own toggles. For sound, also make sure your iPhone isn't in Silent mode and the volume is up.
Will my progress move to a new iPhone?
Your progress is stored on your device and included in your iPhone backup, so restoring from a backup brings it along. A fresh install starts fresh.
How do I report a bug or suggest a feature?
Email ddappshelp@proton.me with a short description — a screenshot helps a lot. Include your iPhone model and iOS version if it's a bug.