Support
How can we help?
Answers to common HumanCheck questions, with a human available by email when you need more help.
Talk to a human
Tell us what happened and include your iPhone model, iOS version, and HumanCheck version when reporting a problem.
Common questions
How do I pair with someone?
Meet or speak privately with someone you already trust. On both iPhones, add a Human using an equivalent Secret on the same local calendar date. Choose different HumanCodes, read both codes aloud, and confirm that each phone shows the corresponding pair.
Why do the codes not match during setup?
Confirm that both people used an equivalent Secret on the same local calendar date, selected different HumanCodes, and have automatic date and time enabled. If setup still differs, cancel it and begin again with a new Secret.
Why is an iPhone passcode required?
HumanCheck stores each relationship key using device-bound Keychain protection that requires an enabled device passcode. The relationship cannot be saved without that protection.
Why do our HumanCodes differ later?
Both iPhones need reasonably synchronized clocks and the original saved relationship. Turn on automatic date and time in iOS Settings. If a relationship key is unavailable, remove that Human and pair again privately.
Can I move my Humans to a new iPhone?
HumanCheck 1.0 has no cloud synchronization or recovery. Relationship keys are bound to the original device and do not migrate to a replacement iPhone. Pair again on the new device.
How do I protect HumanCheck with Face ID?
Open HumanCheck Settings and enable app protection. iOS will use Face ID, Touch ID, or your device passcode. HumanCheck never receives or stores your biometric data.
How do I remove a pairing?
Open the Human, tap the delete button, and confirm. This removes that relationship's local metadata and Keychain key from your iPhone. It does not remotely change the other person's device.
How do I report a bug or suggest a feature?
Email ddappshelp@proton.me. A short description and screenshot help. Do not include a pairing Secret, relationship key, or active HumanCode.